Policies & Payments
Payment is due at the time services are rendered. If you have any special considerations regarding payment, please discuss this with the receptionist prior to seeing the doctor. We accept a variety of payment options, including cash, Visa, Mastercard, Discover, and CareCredit.
CareCredit is a personal line of credit for healthcare, both human and veterinary, that works like a credit card. To apply, click here for CareCredit Online Credit Application or call their 24/7 phone number at 1-800-365-8295.
ScratchPay offers financing options ranging from $200 - $10,000. Visit scratchpay.com or text PAY to 213-296-0817 to apply.
Prescription Medication Policy
Please be aware that South Carolina state law and veterinary practice law mandates that we MUST have a client-patient relationship before we can dispense prescription medications. This means that we must see you and your pet yearly for a physical examination. This makes perfect sense – we need to know the age, health, diet, medications, etc., that your pet is using before we can simply "guess" at the wellness or illness of the pet. You can't get medications for yourself by simply waking up your local pharmacist and requesting whatever you want, can you?
In addition to an examination, we must have a current or yearly heartworm test for your pet to continue dispensing heartworm medications. We will be glad to call in a prescription to any pharmacy when these criteria are met. Medications bought over the Internet are not considered "doctor approved" and guarantees (e.g., a negative heartworm status) will not be honored so that treatment will be paid by the client, not the company.